Making service operations safer - or how to train 250 service technicians.

After the Uepaa app has already proven itself in the "assembly" department at KONE in Switzerland and Austria, it has now been rolled out to a further 250 service technicians throughout Austria. After all, KONE's service technicians are often faced with challenging tasks: They work alone and on their own in different environments. This is where the Uepaa Safety App comes in and offers proven protection:

• 🛡️ Dead man's function (according to DGUV)
• 🚑 1st responder (companion assistance alarm)
• 📱 Bring Your Own Device (Android & iOS)
• 🇨🇭 A SWISS LABEL product (100% CH quality)

New with the on-site emergency contact function
Another decisive advantage: thanks to the new ad hoc emergency contact function, which can be managed directly in the app, not only colleagues are now involved - but also contact persons directly at the customer's premises. This minimizes the response time in an emergency and ensures even faster assistance for the service technician.

But how can the nationwide rollout succeed?

Simple distribution via Managed Devices Services:
The rollout was considerably simplified through the use of Managed Devices Services. All 250 service technicians could be equipped with the Uepaa app at the touch of a button. The app was installed directly on the devices so that the technicians could start using it immediately without any delays or downtime.

Central online training for all regions:
To ensure a smooth and uniform rollout, a central "train the trainer" course was held. All service regions took part at the same time. This training provided the regional contacts with the necessary knowledge to effectively support the technicians on site and to accompany the successful start of app use.

Effective support when working alone:
The Uepaa app has been specially designed for working alone. It ensures that service technicians can quickly call for help even in situations where they are working without direct support - or that the app calls for help if the technician is no longer able to trigger the alarm themselves. With its simple and intuitive operation, the app enables safe working and ensures that all applicable legal requirements are met.

Conclusion:‍

The rollout of the Uepaa app in Austria impressively demonstrates how easy it can be to implement an important security solution for field staff across the country. Thanks to the rapid distribution via Managed Devices Services and the practical training for the regional contacts, the Uepaa app was successfully integrated into everyday working life and supports the technicians when working alone.

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